💰 Refund Policy — DOZO SOLUTIONS
At DOZO SOLUTIONS, we believe in delivering real value and results through our marketing and automation services.Your satisfaction is our top priority — and that’s why we’ve created a flexible refund policy designed for fairness, trust, and long-term relationships.
🔹 1. Customer Satisfaction GuaranteeWe want every client to feel confident in working with us.If for any reason you’re not satisfied with our services, you may request a refund within 7 days from the date your project or service started — no hard feelings.
🔹 2. Refund EligibilityA full or partial refund may be issued if:The client decides to discontinue services within the first 7 days of activation.The client feels the results, communication, or performance are not aligned with the expectations discussed.Duplicate or accidental payments were made.Technical or operational errors from our side prevented service delivery.
🔹 3. Non-Refundable ScenariosRefunds will not be applicable:After 7 days from the project start date.For third-party expenses such as advertising spends, domain/hosting, software tools, or subscriptions purchased for the project.If the project was paused or delayed due to missing client inputs, approvals, or response delays.Once a custom website, campaign, or creative asset has been fully delivered and approved by the client.
🔹 4. Refund ProcessOnce your refund request is reviewed and approved:The refund will be credited to your original payment method within 7–10 business days.You’ll receive a confirmation email once the process is complete.
🔹 5. How to Request a RefundTo raise a refund request, please contact our support team with your payment receipt and order ID:
📧 support@dozosol.com
📞 +91 78937 69912
🌐 www.dozosol.com
Our team will review your request and get back to you within 24 working hours.
🔹 6. Policy UpdatesDOZO SOLUTIONS reserves the right to update or modify this policy to ensure fairness and transparency for all clients.The latest version of this policy will always be available on our official website.✅ Our PromiseWe believe in results, relationships, and respect.If you ever feel that our service didn’t meet your expectations, we’ll do our best to make it right — either by improving the service or offering a hassle-free refund within 7 days.
When contacting us, please include your transaction ID, payment proof, and a short reason for the refund to help us process your request faster.
7. Policy UpdatesDOZO SOLUTIONS reserves the right to update or modify this policy at any time without prior notice.Any changes will be reflected on this page with an updated effective date.
✅ Note:This Refund Policy complies with standard payment gateway and consumer protection guidelines for digital service providers in India